Terms and conditions
Our goal is to provide you with the best, professional remedial massage service in Peregian Beach. We encourage you to familiarise yourself with these terms and conditions to avoid disappointment or confusion. If you have any queries or concerns, please feel free to get in touch.

1. Appointments and bookings
We prefer bookings to be made via our online booking system. Your appointment arrival time will be agreed to when you book. We allow plenty of time between appointments to ensure that you start on time. It would be appreciated if you arrive no more than 5 minutes early to ensure the previous client has time to leave. If you do arrive earlier, please take a seat and knock on the door closer to your appointment time. *Please refer to the cancellation policy.

2. Prices
Every effort is made to ensure our prices are reflected accurately across all mediums including our website, facebook page, printed promotional material etc. It is possible that mistakes are made which may cause our prices to differ. Please refer to the website for accurate and up to date pricing, you will be charged the price shown on the website.

3. Cancellation or reschedule
No-shows and last minute cancellations are difficult for our business and it may mean other clients miss out. You can cancel or reschedule anytime via phone, facebook messenger, or email with a minimum of 24 hours notice. Less than 24 hours notice may incur a 50% cancellation fee.

4. Inappropriate Conduct
Under no circumstances will sexual comments or advances, or aggressive comments, or gestures be tolerated. Anything of this nature will result in termination of the appointment, with full payment expected, and the matter potentially being referred to the authorities.

5. Health and hygiene practices
Health and hygiene is taken seriously and evaluated regularly at Peregian Massage. The studio is a clean and sanitary environment where your health and the health of your therapist is a primary concern.

Each client receives fresh, clean fluffy towels. All towels are thoroughly washed in hot water before they are ready for the next client. The wooden floors, surfaces and door handles are washed daily, and rubbish bins emptied multiple times a day. Massage oils are dispensed from a pump bottle and creams are applied using a disposable spatula.
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